Posts Tagged ‘customer service’

5 ways to be a success this year

Thursday, January 8, 2015 18:02 No Comments

1. Work on your brand and image. Success breeds success and perception is reality. The reason these truisms exist is that they are, well…. true. What do people think when you communicate with them? Do they want to be a part (either as a customer or an Investor) of your successful and dynamic business? Perhaps [...]

This was posted under category: Running a business, Sales and marketing, Starting a business Tags: , , , ,

Use technology in your business or fail

Thursday, May 29, 2014 10:15 No Comments

In a previous work life, I used to give presentations on technology and as a way of lightening the tone of what could be a heavy session, I showed a cartoon. The caption read “In a moment of inspiration Dave the repairman connected the air-conditioner to the Internet”. Now, what’s funny about that you may [...]

This was posted under category: Business Ideas, Running a business, Sales and marketing, Starting a business Tags: , , , , ,

Get more customers – provide a better service than your competitors

Wednesday, November 9, 2011 15:27 2 Comments

After writing the title of this piece I thought what more can I say? That’s it isn’t it? Provide a better service than your competitors and you will win business. But maybe it’s worth thinking about this a bit deeper. No one actually sets out to deliberately provide a bad service and does it really [...]

This was posted under category: Running a business, Sales and marketing, Starting a business Tags: , ,

Customer service – who needs it?

Monday, March 29, 2010 13:28 6 Comments

Britain used to be, shall we say, not great at customer service. But then everyone started to catch on that keeping a customer was less expensive (5 – 7 times) than finding a new customer. Good service also of course benefits reputation and public image. So why would any company build into its systems anti-customer [...]

This was posted under category: Running a business Tags: