Archive for March, 2010

Customer service – who needs it?

Monday, March 29, 2010 13:28 6 Comments

Britain used to be, shall we say, not great at customer service. But then everyone started to catch on that keeping a customer was less expensive (5 – 7 times) than finding a new customer. Good service also of course benefits reputation and public image. So why would any company build into its systems anti-customer [...]

This was posted under category: Running a business Tags:

What should replace Business Link?

Friday, March 12, 2010 11:42 24 Comments

The Tories have vowed to get rid of Business Link, the government-funded business advice service in England, but what if anything will replace it? Business Link has had over the years a mixed reputation. Your view of the whole organisation usually depended on which adviser you were allocated. I certainly remember my original encounter with [...]

This was posted under category: Government support Tags: , ,